Smt.S.R.Mehta&Sir K.P Cardiac Institute

Admitting a Patient

Location: At the registration counter on the front desk, ground floor.

Timings: Patient can be admitted in the institute round the clock. Availability of bed please Contact admission counter 233.

Documents to be submitted:


	Nil for walk-in direct patients

	Doctor's admission note, whenever admission advised by any doctor.
	Photo identity card + Medical claim Card + authority letter whenever applicable in case of corporate patients & Insurance paper (Medical Claim) for any TPA Patient.
	Further queries Contact Marketing Department Extn.:225/301/302 ( Timing 12.00 A.M to 4.00 P.M)


Admission Procedure:	An admission application form + Rules & regulation information (available at counter Procedure to be filled by the patient and/or nearest relative of the patient,mentioning correct details of patient

Deposits:	Full payment in Cash/Demand Draft/Pay Orders to be made as per existing schedules for getting admission in the institute. For reservation of an operation theatre time slot, Rs. 5,000/- to be deposited along with surgeon's note to that effect. This deposit is non-refundable if corrections/changes are not effected within 24 hrs. prior to the time slot reserved.

Bed:	The institute shall allot a bed to a patient as per choice depending upon the availability of beds. In case the bed of choice is not available, arrangements shall be made as per mutual convenience.

Visitor's Pass:	1 visiting pass shall be issued per patient in Day Care, General Ward, Lower and Higher Median. 2 visiting passes shall be issued per patient in First and Deluxe class

Patient Transfer

Once the patient opts for a particular class (even in I.C.C.U.), institute does not allow transfer to lower class than the existing one.

From Lower to Higher category bed: Patient shall be charged as per the rates of the higher class, with retrospective effect from the date of admission in the institute.

From Ward to MICU/SICU: The patient shall be charged as per the class of bed occupied immediately prior to transfer.

From Ward to I.C.U/O.T./Cath Lab. : Patient vacates the bed occupied prior to transfer. However if the patient's relative intent to occupy the room it can be arranged on availability of the room, and shall be separately charged at full rates. Prior permission of hospital administrator is mandatory for this arrangement.

Billing and Payment


	For the purpose of indoor billing, the cut off time is 10:00a.m. Patients overstaying would be charged extra:
	From 10:00 A.M. to 4:00 P.M. - Half day extra charge Beyond 4:00 P.M. - Full day extra charge
	All services are charged and received in Indian Rupees. Payments are accepted in Cash/Demand Draft / Pay Order.
	Interim bills will be issued after every 3 days and any additional deposit required is to be paid within 12 hours of such demand - by the institute.
	For any interventional/surgical procedures undertaken between 6:00 P.M. and 8:00 A.M. or on Sunday/public holidays, patient will be charged additional emergency charges @ 30% of regular tariff of operation theatre and doctor's professional fees.
	surcharge 0.25 % is taken on regular bill, all foreign nationals / NRls will be levied 25% surcharge on the gross bill.
	In case of patient discharge after 6:00 P.M., final bill shall be prepared on the next working day and discharged patients are requested to pay an approximate amount in advance at the cash counter.
	Interim bill memo will be given to on daily bases or enquiry has to be made at admission counter for current status of bill.

Discharge and Refund

Regularly patients are discharged between 8:00 and 10:00 A.M.

In case of an unplanned discharge after 6:00 P.M., the final bill shall be prepared after 09:00 A.M. next morning and such discharged is to be covered by a security deposit as found necessary by the management.

Billing and Discharge formalities may consume up to 2 hrs. after consultant's discharge advise. + Further Sanction for TPA which is sent at time of discharge.

Original payment receipts are required to effect any monetary transaction & Final billing (i.e. Time of Discharge)

For cash Refund of Final Billing (Timing 8.00 A.M to 11.30 A.M) or for Final bill requirement call Billing Department Extn.: 253/236.

All refunds are paid by cheque only, after a period of 1 week from the date of discharge between (Timing 11:00 A.M. to 4:00 P.M.) (Contact Accounts Department Extn.: 256 / 235 /215)

For Retention Deposit Refund call Marketing Department (225/301/302) .
(Retention Deposit Refund Timing 9.30 A.M to 11.30 A.M.)

Please Note: - No Refund on Sundays / Hospital Holidays

Report Collection

	All reports of the O.P.D. can be collected from the cash counter, within a period of 1 week from the date of getting the investigation done.
	Any I.P.D investigation reports / x-ray films not given at the time of discharge , Should be collected from the respective ward / departments. With in 1 week

Certificates/Breakups/Estimates

Any fitness certificate/estimate for a procedure can be obtained from the respective consultants in their O.P.D.

For any break-up required in the final bill prior permission has to be taken from the Medical Director and on payment of Rs.150/-, break-up can be collected after 3 working days.

For any signatures of the consultants on the forms for reimbursement, patients should come on the O.P.D. timings of the concerned consultant.

For the signatures of the Medical Director on the forms for reimbursement, patients should come between 11:00 A.M. and 4:00 P.M.

Visiting Hours

WARD : 4:00 - 7:00 P.M
ICU :10:00 -11:00 A.M. and 5:00 - 6:00 P.M. Limited to 3 Nos of Visitor per day

24 hrs. Pharmacy

The hospital pharmacy supplies all medicines and consumables to admitted patients. The Institute does not allow any outside supplies of medicines/consumables.

Pharmacy

Cafeteria

The institute serves only vegetarian food. Admitted patients are served all meals and beverages prepared under expert supervision and guidance of in-house dietician.
Outside food items are not allowed for patients consumption (with a exception of fruit / fruit juices).

Cafeteria services are available for patients, relatives and attendants from 7:00 A.M. to 9:00 P.M. Outside food products are not allowed within the institute and cafeteria.

Cafeteria

Public Telephone

Public telephones are available on the ground and third floor.

Valuables

Visitors are requested not to keep any valuables on the patient. All valuables during the tenure of patient treatment shall be removed and handed over to the patient's relative. Institute shall not be responsible for these valuables.

Please Do Not

Take kids below age of 10 years.

Take flowers.

Use mobile phones. (It interferes with patient monitoring)

Take outside food.

Smoke

Consume Alcohol within the institute.

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Phone No: 91-22-2403 5454-59 Fax: 91-22-2409 4732