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 Admitting a Patient
Timings: On bases of Availability of bed, Patient can be admitted in the institute round the clock.
Contact admission counter 233/232.
Documents to be submitted:
Paying patient : Nil for walk-in direct patients, Any id proof available for name verification.
Doctor's admission note, whenever admission advised by any doctor.
Medical Claim: Medical claim Card & current + previous year Insurance policy paper + Photo identity proof e.g. aadhar, pan card.
For Security purpose BRING Blank cheque at time of admission. Which will not be deposited & is returnable. Cheque required so that procedure is not held up, till the time authorization process is over
In case of corporate patient Corporate credit authority letter .
Further queries Contact Marketing Department Extn.: 225/301/302 (Timing 10.00 A.M to 4.00 P.M) on weekdays.
Location : Basement.
Except Sundays / Hospital Holidays.
Corporate: In case of corporate patient Corporate credit authority letter.

Further queries Contact Marketing Department Extn.: 225/301/302 (Timing 10.00 A.M to 4.00 P.M)
on weekdays.
Location : Basement.
Except Sundays / Hospital Holidays.
Admission Procedure: An admission application form + Rules & regulation information (available at counter Procedure to be filled by the patient and/or nearest relative of the patient,mentioning correct details of patient
Deposits: Full payment in Cash/Demand Draft/Pay Orders to be made as per existing schedules for getting admission in the institute.* Demand Draft & Pay order to be in name of "sir Kikabhai premchand trust settlement No. Xi ". For reservation of an operation theatre time slot, Rs. 5,000/- (Ortho) & Rs. 10,000 (Cardiac) to be deposited along with surgeon's note to that effect.
Please note: This deposit is non-refundable if cancellation of booked OT slot by patient.
Bed Allocation: The institute shall allot a bed to a patient as per choice depending upon the   availability of beds. In case the bed of choice is not available, arrangements shall be made as per mutual convenience.
Visitor's Pass: Attendentant & visitor (valid in visiting hours only) pass shall be issued per patien in Day Care, Lower median, Higher Median, First and Deluxe class
 Patient Transfer
Once the patient opts for a particular class (even in I.C.C.U.), institute does not allow transfer to lower class than the existing one.
 
From Lower to Higher category bed: Patient shall be charged as per the rates of the higher class, with retrospective effect from the date of admission in the institute.
 
From Ward to MICU/SICU: The patient shall be charged as per the class of bed occupied immediately prior to transfer.
 

From Ward to I.C.U/O.T./Cath Lab. : Patient vacates the bed occupied prior to transfer. However if the patient's relative intent to occupy the room it can be arranged on availability of the room, and shall be separately charged at full rates. Prior permission of hospital administrator is mandatory for this arrangement.
 
 Billing and Payment
For the purpose of indoor billing, admission & discharge cut off time is 10.00 AM to 10:00 A.M (Next Day). Patients overstaying package days would be charged extra: general patient as per days stay
From 10:00 A.M. to 4:00 P.M. Extra Half day charge
Beyond 4:00 P.M. - Full day extra charge
All services are charged and received in Indian Rupees. Payments are accepted in Cash/Demand Draft / Pay Order/ RTGS/ NEFT
For any interventional/surgical procedures undertaken AFTER 7:00 P.M. or on Sunday/hospital holidays, patient will be charged additional emergency charges @ 25% of regular tariff of operation theatre and doctor's professional fees.
In case of patient discharge after 6:00 P.M., final bill shall be prepared on the next working day and discharged patients are requested to pay an approximate amount in advance at the cash counter.
Interim bill memo will be given to on daily bases or enquiry has to be made at admission counter for current status of bill.
SMS will be sent on daily bases around 8:30 PM to register Mobile Nos as mentioned on the admission form. In case current bill amount is greater
than deposit amount . Interim bill (draft bill) will available at admission Counter bases.
 Discharge and Refund
Regularly patients are discharged between 8:30 A.M and 6:00 P.M.
In case of an unplanned discharge after 6:00 P.M., the final bill shall be prepared after 09:00 A.M. next morning and such discharged is to be covered by a security deposit as found necessary by the management.
Billing and Discharge formalities may consume up to 2 hrs. after consultant's discharge advise. + Further Sanction for TPA which is sent at time of discharge.
Original payment receipts are required to effect any monetary transaction & Final billing (i.e. Time of Discharge)
For cash Refund of Final Billing (Timing 8.00 A.M to 11.30 A.M) or for Final bill requirement call Billing Department Extn.: 253/236.
All refunds are paid by cheque only, after a period of 1 week  from the date of discharge between (Timing 10:00 A.M. to 4:00 P.M.)  (Contact Accounts Department Extn.: 256 /235)
For Retention Deposit collection. Kindly call Marketing Department extension 301/ 302 /225 after 3 Months. Retention Deposit will be refunded only after payment is received from INSURANCE/TPA. Refund will handed over to Authorized person. Kindly bring original Retention payment deposit slip + ID Proof while coming to collect refund.
Retention collection SMS will be sent on mobile number given to marketing department or one can call department personally after 3 Months for retention amount.
Kindly keep the Retention Deposit Slip properly & safely. Required at The Time of collection retention Deposit.
Retention Deposit Refund Timing 10.00 A.M to 01.00 P.M.
No Refund on Sundays / Hospital Holidays   
 Report Collection
All reports of the O.P.D. can be collected from the respective department, within 1 week from the date of getting the investigation done.
Any I.P.D investigation reports / x-ray films not given at the time of discharge , Should  be collected from the respective ward / departments. Within 1 week
 Certificates/Breakups/Estimates
For any break-up or patient record Xerox required . Contact Medical Record , break-up will be available after after 3 working days of application given to hospital on chargeable bases .
 Visiting Hours

WARD : 4:00 P.M.- 6:00 P.M. only
ICU     : 4:00 P.M.- 6:00 P.M. only
Children below 10 years not allowed
Pharmacy
24 hrs. hospital pharmacy supplies all medicines and consumables to admitted patients as well as outside patients.

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Pharmacy
 Cafeteria

The institute serves only vegetarian food. Admitted patients are served all meals and beverages prepared under expert supervision and guidance of in-house dietician.

Cafeteria services are available for patients, relatives and attendants from 7:00 A.M. to 9:00 P.M.
Outside food products are not allowed within the institute and cafeteria.
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Cafeteria
 Valuables

Patient & patient companion / relative are requested not to carry any valuables while admission. Relatives / Companion / Visitors are requested not to keep any valuables with the patient during the stay in hospital, if valuable there than should be kept in their safe custody. During the tenure of patient stay , if valuables found . It shall be handed over to the patient's Companion / relative. Institute shall not be responsible for these valuables.
 Please Do Not
Take kids below age of 10 years.
Take flowers.
Use mobile phones. (It interferes with patient monitoring)
Take outside food.
Smoke
Consume Alcohol within the institute.

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